Return and Replacement Policy

We want you to be completely thrilled with your Bambi Baby purchase. If, within 60 days of the purchase date, you decide it’s not quite right, we’re happy to arrange a return or exchange.

We offer REDO Free Returns + Shipping Protection at check out which we highly recommend adding to your order.

Items eligible for return

• We accept unopened items only. Products must be in the original, factory‑sealed box with all packaging, registration cards, and manuals intact.
  
  

• Open‑box returns will be assessed for a restocking fee, and we reserve the right to reject any open‑box item.
  
  

• For safety and hygiene reasons, the following items are not returnable once opened:
   Breast pumps, bottles, nipples, feeding accessories, pacifiers, spouts, breast‑care products, scales, breast‑pump accessories/parts, nursing stools, potty seats, bassinets, car seats, and strollers.
  
  

• Replacement orders are not eligible for return.
  
  

• Gift cards are not returnable

*If you have any doubts, please contact Bambi Baby Customer Service before opening the box.

How to make a return

1. Visit our Returns Portal to initiate a return

2. Enter your order number and email address or select “return a gift”

3. Follow the prompts to generate a return shipping label

4. Returns meeting the conditions of our return policy will be instantly approved

5. In some circumstances, once the return request is submitted it will need further review, in this case, we may reach out for additional information

Refunds

• • Once we receive your return, please allow up to 7 days for processing. 

  • Returns made within 30 days of purchase will be refunded to the original form of payment unless a store credit or exchange is requested

  • Items returned between 30 and 60 days of purchase will be refunded in the form of a store credit

  • Return shipping costs are deducted from the total refund unless the order included REDO Free Returns + Shipping Protection

  • Bambi Baby reserves the right to reject any returns, in this case we will reach out and allow for 14 days for the item to be claimed

Items arriving in damaged boxes

Our products are shipped in packaging designed to withstand rough handling in transit while protecting the contents inside. While alarming, exterior damage does not always mean the product inside is harmed. If your box arrives damaged:

1. Photograph the exterior before opening.
   
   

2. Open the box and inspect the item.
   
   

3. If you see damage, photograph the product and email all photos to cs@bambibaby.com. We’ll resolve the issue as quickly as possible.
   
   

4. If your item is damaged and your order included REDO Free Returns + Shipping Protection, proceed to our Claims Portal to initiate your claim

Damaged and defective items

Report any damage to Bambi Baby Customer Service right away.

• Transit damage: We’ll send a replacement for the damaged product. (Replacement orders are not returnable.) We are required to report damages to the carrier, in some cases they may need to take photos of the damaged packaging. Orders including REDO Free Returns + Shipping Protection should move forward with an expedited claim through our Claims Portal.
  
  

• Manufacturer defects: If your order arrives with a manufacturer defect, it’s fully covered by the manufacturer’s warranty. Because Bambi Baby is an authorized retailer for every product we sell, all items include this warranty protection.

Our brand partners pride themselves on excellent customer service. They’ll troubleshoot issues, decide whether a replacement part—or an entire unit—is needed, and handle any quality‑control concerns.

Steps to resolve a defect

1. Register your gear with the manufacturer as soon as you receive it. Registration speeds up any future warranty claim.
   
   

2. Contact the manufacturer first to file the claim and begin troubleshooting.
   
   

Need help? Our customer‑service team is happy to walk you through the process or reach out to the manufacturer on your behalf.

Furniture returns

Because furniture ships via costly freight or white‑glove services, we encourage you to ask questions before purchasing. Our team is glad to help via phone, email, or in‑store to ensure you make the right choice for your family and home. 

However, if you do need to make a furniture return:

• Standard policy applies: unopened furniture may be returned within 60 days of purchase.
  
  

• Original shipping fees are non‑refundable, and return freight will be deducted from your refund. REDO Free Returns is not applicable to furniture orders.

*The freight delivery fee shown on furniture orders is typically significantly less than the actual cost. Actual costs will be considered when determining shipping deductions and refund amounts.

Damaged furniture

• White‑glove (local) delivery: Our team will inspect items on-site and note any issues.
  
  

• Threshold and room of choice freight delivery: Please open and inspect your furniture promptly.
  
  

Report any damage right away to cs@bambibaby.com with:

1. Close‑up photo of the issue
   
   

2. Full‑view photo of the piece
   
   

3. Photo of the production sticker typically located on the back of the piece including the model # and manufacturing date

4. If your furniture is damaged and your order included REDO Shipping Protection, proceed to our Claims Portal to initiate an expedited claim.

As soon as we receive your report we will work immediately to resolve with either a replacement piece or a repair when appropriate.

Note: Many pieces are solid wood, so natural grain and color variations are normal and do not indicate a defect.

Need to cancel an order?

Most of the products sold at Bambi Baby are stocked in our own warehouse, this allows our customers to enjoy quick shipping. The fast pace of our shipping team leaves a narrow window for cancellation. All cancellation requests should be made to Bambi Baby customer service within 2 hours of purchase, after which we may not be able to guarantee cancellation. 

If we are not able to cancel your order our standard return policy would apply. 

* If you need to cancel an order urgently it is best to email us cs@bambibaby.com AND call us at 877-882-2624

Have more questions? Email cs@bambibaby.com—we’re happy to help.

For shipping details, please see our shipping page >>> here